I ordered a flashlight holder for my Inforce TFX light on April 20th, 2022. It took Six weeks to arrive (Yes six weeks). On June 3rd, 2022, I received the flashlight holder. It was the wrong size, being WAY too big for an Inforce TFX light. I have no idea what kind of light it is supposed to hold. I looked at the receipt/shipping document that came with the flashlight holder and it plainly shows the note that I typed in the comments section when I ordered "For Inforce TFX light". So, in summary, I ordered a flashlight holder that took a month and a half to arrive at my house, when it finally did arrive it is not what I ordered, and I confirmed off the document that Reactive Concealment sent with the wrong item that I ordered the item that I wanted and the company had the correct information. And to add to it, On June 6th, I sent the below email asking for a return shipping label and a full refund, explaining the situation. I received no response so the next day I resent the email asking for a return shipping label and a full refund. Today is June 11th, and I have received no response or communication of any kind. There is no number to call that I can find on the website. To reiterate, I ordered a product, it took a ridiculous amount of time to arrive, when it finally did arrive it was at the wrong product, and when I ask for my money back and a shipping label to send the incorrect item back to the company by emailing to the email address they provided on the shipping document, I don't get a response. Invoice # S22-42086.
I would not recommend anyone do business with this company. I realize mistakes happen, but if it occurs the goal is correct it as soon as possible. I have no idea how it takes six weeks for a flashlight holder to be sent. Maybe they will send me an email after six weeks have gone by. This cost over $60, so essentially I have a very expensive paperweight.
This is the email I sent after I received the wrong item:
Hello,
I ordered a flashlight holder on April 20, 2022 from your company. On June 3rd, 2022, I received it. It is the wrong size. I put in the order notes “For Inforce TFX light”, and it shows this on the order summary that came with the flashlight holder. I am very disappointed. It took 6 weeks for the product to arrive, and then I finally receive it and it’s the wrong size. I would like a full refund and please provide me with a shipping label so I can send this back to you.
Sincerely,